Privacy Policy

Introduction to Our Privacy and Data Practices

At Incognito Casino we place your privacy at the heart of our service. This page explains the personal data we collect, how we use it and the safeguards we apply. We are licensed by Anjouan Gaming and operated by Igloo Ventures SRL. Our approach balances player convenience with regulatory compliance and security.

We serve an audience of sports bettors crossing into casino play, so our systems are tuned to handle both wagering and casino activity. Our platform supports English, French and Arabic and offers a vast slots library from premium providers with more than 2,024 games.

What Information We Collect

We collect data required to open and operate your account: registration details, contact information, transaction history and verification documents. When you deposit or withdraw we record payment identifiers and transaction receipts; for cryptocurrencies we keep transaction IDs and wallet references.

Technical information such as IP addresses, device details and connection logs are collected to secure the platform and deliver reliable performance. Gameplay telemetry records which titles you play, session length and outcomes so we can ensure fairness and troubleshoot issues.

How We Use Your Data

Your information is used to operate your account, comply with legal obligations and maintain the integrity of the service. This includes verifying identity, completing financial transactions, handling withdrawals (minimum withdrawal is £25) and enforcing operational limits such as the £ 5,000 daily net win cap.

We also use data to provide customer service. Our support operates 24/7 via live chat, and when you use this channel we retain the content of conversations to resolve queries and improve service. Marketing communications are only sent with consent; you can opt out at any time.

Sharing and Third Parties

We engage trusted third parties to perform services on our behalf. Payment processors, identity verification providers, hosting vendors and fraud prevention services receive only the data necessary for their tasks and must protect it under contract. We will provide information to regulators and law enforcement where required by law.

Aggregated or anonymised data may be shared for analytics and product development. Such data does not identify individual players and is used to improve the player experience and operational resilience.

Cryptocurrency Transactions and Privacy

We accept cryptocurrencies including Bitcoin, Ethereum, Tether, Litecoin and Ripple. Crypto deposits and withdrawals carry transaction identifiers that we store to reconcile accounts and prevent fraud. Blockchain transactions are inherently public; while wallet addresses provide a level of pseudonymity, we record wallet references and transaction hashes to link activity to player accounts for compliance.

When you use crypto you should be aware that blockchain networks are immutable. We cannot remove a confirmed blockchain transaction; we record only the identifiers needed to maintain accurate account records and comply with regulatory duties.

Security Measures

We apply encryption, access controls and monitoring to protect personal data. Sensitive payment information is handled by regulated partners; we do not retain full card numbers on our servers. Internal processes limit access to personal data to authorised staff who need it to perform their duties.

We regularly review security protocols and conduct testing to identify vulnerabilities. If you suspect unauthorised access to your account contact our live chat immediately so we can act swiftly to secure your account and investigate.

Your Rights and How to Exercise Them

If you are located in a jurisdiction with data protection rights, you may have the right to access, correct or delete your data, restrict processing or object to certain uses. To make a request we will verify your identity and handle the request in line with legal requirements.

For privacy inquiries you can start with our live chat; note the chat operates 24/7 but may be harder to find in some areas of the site. If you prefer written correspondence, provide details of your request and identity proof and we will respond in accordance with applicable law.

Retention and International Transfers

We retain personal data only as long as necessary for the purpose collected or to satisfy legal obligations such as anti-money laundering rules. Different data types have different retention needs; transaction and identity records are retained to meet regulatory and tax requirements.

Where data is transferred across borders we use contractual safeguards and comply with legal requirements to protect your information. Our service is global and may involve transfers between jurisdictions to deliver hosting, payment and fraud prevention services.

Practical Tips to Protect Your Privacy

• Use strong, unique passwords and enable any available account security measures.
• Keep your account contact details up to date and monitor transaction history for unexpected activity.
• When using cryptocurrency, double-check wallet addresses before confirming transfers.
• Contact our 24/7 live chat promptly if you suspect unauthorized access; while the chat is available around the clock, it may be difficult to locate in certain site areas.

Contact and Regulatory Matters

We operate under the Anjouan Gaming license and are overseen in the context of that regulatory framework. Incognito Casino is operated by Igloo Ventures SRL and follows applicable legal and compliance obligations established by that framework.

If you have privacy concerns, start a conversation with support via the site. For formal regulatory enquiries we will cooperate with appropriate authorities and provide required information, consistent with legal duties and data protection obligations.

Final Notes

We are committed to protecting your privacy while offering a trusted gambling environment. Our platform delivers fast withdrawals (0–24h) and supports deposits from £20 upwards. If you have questions about how we handle your personal data or wish to exercise your rights, please contact our support team for assistance.

For a quick return to the homepage, use the site navigation or visit Home once you are ready to continue playing.