Terms & Conditions

Last updated: October 3, 2026

1. General Terms

General Terms Incognito Casino operates under the license issued by Anjouan Gaming and is operated by Igloo Ventures SRL. By accessing or using Incognito Casino you accept the contractual rules that govern play, payouts and account management. These general conditions apply to every player and activity on the platform regardless of language preference; the site is available in English, French and Arabic. Users must be at least 18 years old or meet the legal gambling age in their jurisdiction, whichever is higher, and must comply with all applicable laws. We maintain a clear policy on jurisdiction and legal compliance. Players are responsible for ensuring that access to the casino from their location is lawful. Incognito Casino reserves the right to restrict or deny access where local laws prohibit gambling, and to close or suspend accounts if there is a breach of rules or if identity verification cannot be completed. The platform’s services, games and promotions are provided as described on the site and may be amended. Incognito Casino may update these rules at any time; material changes will be communicated by appropriate means. Continued use after changes indicates acceptance of the new conditions. Our platform emphasizes transparency. Game results are determined by certified software from premium providers and a huge slots library of more than 2,024 titles is available for play. We accept both fiat and cryptocurrencies. The minimum deposit to begin play is £20. There is a daily net win limit capped at £5,000 to maintain sustainable play and ensure responsible payouts. The casino reserves the right to apply limits, refuse wagers or withhold winnings where fraud, abuse or collusion is suspected.

2. Eligibility

Account & KYC Creating an account at Incognito Casino requires accurate, verifiable information. You must provide your full name, date of birth, residential address, and a valid email address. Accounts are strictly personal. If we detect multiple accounts that appear to belong to the same person, we may restrict those accounts. Account holders are responsible for maintaining the confidentiality of their login credentials. Any activity under your account is attributed to you, so protect your password and enable any available security features. KYC (Know Your Customer) checks are mandatory before large withdrawals or when account activity triggers verification. KYC procedures include identity checks and proof of address. Incognito Casino may request scans or photos of identity documents, and additional documents to verify the source of funds if necessary. These steps are routine, required by Anjouan Gaming rules and aimed at preventing money laundering and fraud. Cooperation speeds up verification and helps process withdrawals without delay. If KYC documents are incomplete or inconsistent, access to games and promotions may be limited and withdrawals may be suspended until verification is complete. Accounts found to use false or third-party documents will be closed and funds may be forfeited. Incognito Casino offers a 24/7 live chat to assist with account and KYC questions; note that the chat can be hard to locate and may take time to navigate. Providing clear, accurate documents and responding promptly to requests ensures a smooth experience.

3. Account Security

Bonuses Bonuses at Incognito Casino are a way to welcome sports bettors into the casino environment and enhance play, but they come with firm rules. The standard welcome incentive is 100% up to £1,500 with wagering requirements of x35. Additional promotional structures include a 150% deposit match up to £500 and a 200% deposit match up to £500 depending on the campaign. Each bonus has its own eligible games, time limits and wagering rules. Always read the precise promotional terms before claiming a bonus. Wagering requirements require players to wager bonus funds a specified number of times before cashout. For example, a x35 wagering condition means you must place bets that total 35 times the bonus amount to make withdrawal of bonus-derived wins permitted. Not all games contribute equally to wagering; typically, slots provide higher contributions while table games and live dealer titles may contribute less or be excluded. Free spins, where offered, usually have separate rules and expiry windows. Bonuses are strictly limited to one account per player, household and IP address unless the promotion specifies otherwise. Abuse of bonus rules, pattern betting designed solely to clear wagering or use of multiple accounts to exploit promotions will result in bonus cancellation, forfeiture of winnings and possible account closure. Incognito Casino may impose maximum bet sizes and game restrictions while a bonus is active to preserve fairness. The casino publishes clear limits and expects players to comply.

4. Responsible Gaming

Deposits & Withdrawals Incognito Casino supports multiple payment methods, including major cards and a variety of cryptocurrencies. Deposits are typically instant; the minimum deposit is £20. Withdrawals have a minimum limit of £25 and are processed with priority; typical withdrawal times range from 0–24h once verification and anti-fraud checks are complete. Processing speed depends on the chosen method and the completeness of KYC documentation. A daily net win limit of £5,000 applies. This limit helps maintain the platform’s financial stability and ensures fair treatment of all players. Where a win would exceed this cap, the excess may be paid over time or subject to alternative arrangements. Large withdrawals may be subject to additional checks, including source of funds documentation, consistent with anti-money-laundering regulations. Incognito Casino reserves the right to refuse or reverse transactions that appear fraudulent, contravene payment provider rules, or breach account terms. Fees may apply according to the chosen payment provider; players should consult their provider for exact costs. Incomplete or incorrect banking details can delay payments. If an account is closed for breach of rules, remaining balances will be handled in accordance with verification results and the platform’s operational procedures. Support via the 24/7 live chat is available for payment queries, though locating the chat may require extra steps.

5. Bonus Terms

Responsible Gaming Incognito Casino supports safe play and expects players to act responsibly. The platform provides tools to help you manage play including deposit limits, session reminders and self-exclusion options. If you feel your gambling is becoming problematic, use these tools immediately and contact support for assistance. Incognito Casino also encourages players to set a personal budget and to view casino play as entertainment, not a source of income. Because many users transition from sports betting into casino play, we emphasise clear bankroll management. Sports bettors often use staking plans and risk controls; apply the same discipline when playing slots or table games. Set a minimum deposit of £20 and a sensible stake that aligns with your budget. If you need to pause, take advantage of cooling-off periods and account blocks. Self-exclusion and limits are an important part of our protective measures. Requests for exclusion are respected and applied promptly once verified. For persistent issues, the casino will escalate support and may require professional intervention. Incognito Casino operates under Anjouan Gaming requirements and maintains procedures to detect problem play. If you require help, contact support via the live chat and outline your situation so the team can act compassionately and effectively.